Not able to resolve incident using restapi

[rajesh_solanki]

Hi ,

I m trying to resolve an incident using restapi. This is what I have done.

1) via rest api I have populated every field it needs for resolving an incident. (in my pay load I m not settings State : 6 . I have another request for resolving incident)

2) At this moment I can go in SNOW url , open my incident and if I click resolve button , incident goes in resolved state.

3) if I do step 1 again and then submit another rest api pay load which ONLY has {"state":6} it should move incident in Resolved state right ? even though I get error 200 in my response , I still do not see ticket in resolved state

4) why the State field is not updating when using RestAPI ?

what am I missing ?

[rajesh_solanki]

[treycarroll]

Hi Rajesh,

A couple of quick thoughts:

Why are you using PUT and not POST?   I'd bet that POST would work.

If your scripted REST API endpoint is in a scoped application then you will need to go to the dictionary entry to permit it to be updated from outside the global scope.

Regards,

Trey Carroll

[rajesh_solanki]

i get following for post.

{

  "error": {

      "message": "Method not Supported",

      "detail": "POST method not supported for API"

  },

  "status": "failure"

}

[chirag_bagdai]

This error message occurs when you don't pass sys_id of the record in the URL for PUT method.

[rajesh_solanki]

you are forgetting that   **all other fields are getting updated ** except State.

of course without passing sysid i wont be able to GET.