Not able to send notification to MS teams using Provider notification

geetadhami · ‎07-07-2021

HI All,

I am configuring provider notification in 'Nowbot Virtual Agent' scope. In the provider notification I am getting this below and notification is not triggered to MS teams.

'Content for provider 'chat web-client ' will not be sent. Notifications channels are inactive'

Please help.

Anil Lande · ‎07-07-2021

Hi,

Please check the Messaging provider and associated channel.

Your Channel must be active to send notifications.

Thanks,

Anil Lande

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Thanks
Anil Lande

Ashley · ‎01-31-2022

Good Afternoon,

Did you ever get this resolved, I am seeing the same thing?

Kind Regards

Ashley

Paul Curwen · ‎03-02-2022

You aren't the only one 🙂 the DOCS instructions seem incomplete on this or plain wrong

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul

Ashley · ‎03-02-2022

Hello,

I have managed to get incidents to send notifications (provider) to now virtual agent in MS Teams but Change Requests and SC Tasks still don't work.

I am currently working with a HI Engineer to resolve this.

Slack seems to work just fine OOB

Kind Regards

Ashley