Not able to send notification to MS teams using Provider notification
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07-07-2021 09:42 AM
HI All,
I am configuring provider notification in 'Nowbot Virtual Agent' scope. In the provider notification I am getting this below and notification is not triggered to MS teams.
'Content for provider 'chat web-client ' will not be sent. Notifications channels are inactive'
Please help.
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03-03-2022 05:08 AM
I just checked and its set to false for me, will try your steps and see if anything changes
Kind Regards
Ashley
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03-03-2022 06:16 AM
Thanks for this info, it solved a different problem for me where the fields within the content was being ignored in MS Teams
Kind Regards
Ashley
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03-14-2024 08:40 PM
- in Filter Navigator i am not able to find 'Messaging Apps Integration'
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06-16-2022 07:19 AM
Just to clarify, as of San Diego:
- Conversational Interfaces | Messaging Apps Integration | Enable notifications for all users (toggles VA Teams Notification Channel on/off on the sys_notification_channel table)
- Conversational Interfaces | Settings | Virtual Agent | Notifications (toggles Chat-Web Client on/off on the sys_notification_channel table)
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03-14-2024 08:30 PM
am having same error , anyone fixed it ?
