Not able to trigger notification for KM retire approval

[Ajeet Kumar1]

Hi Team,

When I click on Publish UI Action then state goes to Reveiw and it sends a notification to approver to approve it.

there is a out of box notification (KM: Approve article for publishing) for this but i don see any notification sent when i click on "Retire" UI Action and state is "pending retirement" So i created a business rule triggering event firing notification , but BR is not getting triggered.

Could you check what is wrong below? OR kindly suggest how can i trigger the notification when km is moved to "pending retirement. (It works by BR then it would be good)

BR: after insert/update on sysapproval_approver table

Condition: current.source_table=='kb_knowledge' && current.document_id.workflow_state=='pending_retirement'

Script:

(function executeRule(current, previous /*null when async*/) {

if(current.state.changesTo('requested')){
gs.log("<<I am in>>");
var gr = new GlideRecord('kb_knowledge');
gr.addQuery('sys_id',current.documment_id);
gr.addActiveQuery();
gr.query();
if(gr.next()){
gs.log("<<i am in the loop>>");
gs.eventQueue('knowledge.retirement.approval',gr,gs.getUserID(),gs.getUserName());
}

}

})(current, previous);

[asknote50]

@Ajeet Kumar1  on what table you have created event and notification?