notfic_not_triggering_to_group_members 1

[nameisnani]

Hi Team , 

Avaza Swivel Team does not get email notifications when ticket assigned to Avaza Infra queue in SNow .

we have an issue facing with notification . 

Notiification Name :- Email assigned to group (sc_task)

Sample Ticket .

If observe here in the below screenshot 

group members didn't received email . even group email also there .  

Group email and users  are  active only , we have tested from outlook , group members are received an email but from ServiceNow , why it is not working ..

if u see here in the below notification ,it was worked and triggered to the every users in the group . 

can anyone please help here , what should i do and what steps needs to taken , please explain clearly , if possible please provide screenshots for better understanding .

Thanks in advance .

[Mark Manders]

If the email shows that the email has been send to the recipient, there is nothing wrong from ServiceNow and it should be found in the recipients settings (spam/filters).

If the recipient is not on the email, check the email settings on the user preferences. It could be that they opted out of receiving these emails.