Notification contains days count in decimal. Want to remove decimal part.

[Evan2]

Dear All,

We are triggering email notification after state is resolve of an incident. The sample notification is like below-

"Your incident INC0000001 has been resolved.The incident will automatically close in 5.0 days" 

Here it shows auto close day in decimal. I want to change it only to integer. Please help me.

Regards,

Nandan

[sachin_namjoshi]

You will have to create email script to parse your integer value in string and then call this email script in your notification.

Regards,

Sachin

[Evan2]

Dear Sachin,

PFB the all detail as I am doing the same but not getting where I am missing.

Notification Sample:

Email Script: 

(function runMailScript(current, template, email, email_action, event) {
template.print('<p><font size="5" color="#808080" face="helvetica">');
template.print(gs.getMessage('Your incident has been resolved.'));
template.print('</font></p>');
template.print('<p><font size="4" color="#808080" face="helvetica">');
template.print(gs.getMessage('The incident will automatically close '));
var days = parseInt(gs.getProperty("glide.ui.autoclose.time"));
var hours = days * 24;

if (days == 0)
template.print(gs.getMessage('now'));
else if (days <= 3) {
if(hours == 1)
template.print(gs.getMessage('in {0} hour', hours));
else
template.print(gs.getMessage('in {0} hours', hours));
}
else {
if(days == 1)
template.print(gs.getMessage('in {0} day', days));
else
template.print(gs.getMessage('in {0} days', days));
}
template.print('</font></p>');
})(current, template, email, email_action, event);

Notification :

Regards,

Nandan

[nic_2017]

In your email notification you will have:

${mail_script:NameOfTheEmailScript}

===========================

In your email script:

template.print(parseInt(YourNumber));

[Evan2]

Dear Nic,

Thank you for your support. I am here attaching the details please help me where do i change.

Notification Sample:

Email Script: 

(function runMailScript(current, template, email, email_action, event) {
template.print('<p><font size="5" color="#808080" face="helvetica">');
template.print(gs.getMessage('Your incident has been resolved.'));
template.print('</font></p>');
template.print('<p><font size="4" color="#808080" face="helvetica">');
template.print(gs.getMessage('The incident will automatically close '));
var days = parseInt(gs.getProperty("glide.ui.autoclose.time"));
var hours = days * 24;

if (days == 0)
template.print(gs.getMessage('now'));
else if (days <= 3) {
if(hours == 1)
template.print(gs.getMessage('in {0} hour', hours));
else
template.print(gs.getMessage('in {0} hours', hours));
}
else {
if(days == 1)
template.print(gs.getMessage('in {0} day', days));
else
template.print(gs.getMessage('in {0} days', days));
}
template.print('</font></p>');
})(current, template, email, email_action, event);

Notification :

Regards,

Nandan