Notification devices explanation please

[harry_adjevi]

Hi community,

From what I understand the Notification device record is created in "cmn_notif_device" when a user gets notified (in an incident for example)

Can you please tell me or explain to me the process behind that creation from a notification event ? What script (Business rule, script include ...) is used ?

Thank you

[Ashutosh Munot1]

HI Harry,

Suppose we have business rule and you are firing event from that business rule then event gets added to events queue.

Then when this event is process, notification is check which uses this event. Then that notification which uses this event is triggered and record is added.

Thank you,
Ashutosh