Hi Everyone,
I'm working on a requirement where I need to send a notification from a specific email address from ServiceNow.
To achieve this, I configured the desired email address in the From field of the notification. For testing purposes, I also enabled the notifications from email properties. However, when I triggered the notification and checked the email logs, the email status was displayed as Send-Failed.
The following error appears in the logs:
550 5.2.0 From address is not allowed
I've attached a screenshot for reference.
Could someone help me understand why this error is occurring and what needs to be configured or changed to resolve it? Has anyone faced a similar issue when using a custom sender email address in notifications?
Any guidance would be greatly appreciated.
Thanks in advance!
