Notification emails (created, approved, rejected) for approval requests in scoped application

Armin Heinlein1
Giga Expert

In a scoped application (not Service Catalog) I have a workflow that creates an approval for the manager to approve a job description. The creation of the approval (rejection/approvals) is working fine. But I do not see any emails that an approval request was created, approved or rejected. Shouldn't an event be triggered a approval request is generated? What am I missing?

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1 ACCEPTED SOLUTION

I figured it out and it works now.



When the approval is created by the workflow it creates an event called: "x_conym_hr_jd.approval.inserted" in the event log.



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In order to be able to run the notification by event I created the event in my scoped application (with Studio) and it gave me "x_conym_hr."  



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Big difference "_" vs. "."
I actually had to register the event in the Global application because Studio in the scoped application would not let me create the event properly it with a "_".


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15 REPLIES 15

Can you also post a screenshot of who will receive tab?



As Pradeep suggested, Send to Event Creator must be checked. And also Event 2 Parm contains recipient must also be checked.



Please mark this response as correct or helpful if it assisted you with your question.

Here is the screen. Didn't do the trick.



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Can you open the event log and reprocess the event and check your system log for any error?



Please mark this response as correct or helpful if it assisted you with your question.

This is what I am seeing but we did not authenticate with the mid server. We use Azure.



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