Notification for updating

VSN
Tera Expert

i have created a notification when record is inserted or updates and state is submitted. but got requirement to split  like  create 2 notifications, one is for insert and another is created.ex:

             if record in inserted and state submitted then create one notification.

               if record is updated and state submitted then create another notification.

for inserted notification i was disabled the Update checkbox. it was triggering notification for new record.

for updated notification i was disabled the inserted checkbox, it was not triggering the notification. 

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @VSN 

 

Try like this:

LearnNGrowAtul_0-1703779024208.png

 

This KB will helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863677

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @VSN 

 

Try like this:

LearnNGrowAtul_0-1703779024208.png

 

This KB will helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0863677

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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