Notification is triggering Multiple time for SLA and OLA

[sayan-ghosh]

Hello Team,

I have created a Notification for SLA,
But I have observed that the same Notification is triggering multiple time.
SLA is using the Default SLA Workflow.
Notification Condition:
==================

Event Log:
==========
It is taking different Instance with same Param1 value

Same Notification Triggering multiple times:

Best Regards

[Robert H]

Hello @sayan-ghosh ,

This is because you have two Resolution SLAs on that Incident which are both above 75%.

So the SLA workflow is triggering an event for each SLA (the two in your Event Log dated 09:56).

And each of the two events is triggering a notification.

If you just need one notification you could add one more condition "SLA Definition.Type = SLA" (if the notification is end user facing) or OLA if it's meant for the operational teams.

Regards,

Robert

[Dr Atul G- LNG]

Hi @sayan-ghosh 

Agree with @Robert H  also on every SLA, there is a workflow attached which also triggers when the SLA is about to bereach, check if that can be a reason.