Notification issue need to check

[Lucky1]

Hello all,

In the email logs, I see this email with the subject mentioned in the pic.

The notification is empty.

And the issue is, the email is sending to many recipients, and I was asked to cut down that.

But where can I find this notification?

I checked the event and there is a script in the Script action.

So, how is this currently triggering and from where?

I need to stop it.

Regards,

Lucky

[yashkamde]

Hello @Lucky1 ,

You can check by navigating in System Notification > Email > Notifications :

Use the subject to check whether that notification is present..

If my response helped mark as helpful and accept the solution.

[Tanushree Maiti]

Hi @Lucky1 

Full step by step trouble shooting steps you will get from this KB. Just replace your event name (workflow.notification) there.

KB1710876 How to troubleshoot when email notification event is triggered by a script 

1. Check the notification where this event is associated.

Check Who will receive tab and update recipient list

Link: https://<your_instance_name>/now/nav/ui/classic/params/target/sysevent_email_action_list.do%3Fsysparm_query%3Dactive%253Dtrue%255Eevent_nameSTARTSWITHworkflow.notification%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search%3Dtrue

2) Check from which BR,flow,Scheduled job, 

gs.eventqueue() has been called with this event: workflow.notification

Check in param 1 or 2 what value you are passing for setting recipient

[Lucky1]

Hello Tanushree,

Yes, I have checked all this.

I went to notifications and filter like, Event name is workflow.notification, but I dont see any records.

and also there is no BR or scheduled job triggering this event.

(I seached in all applications and code search)

WHen I checked in the events, It is showing like this

So, can you tell me how to debug now?

Regards,

Lucky

[yashkamde]

Hello @Lucky1 ,

did you checked the event in notifications ?