Notification to Assignee to

vivek110
Tera Contributor

‎12-30-2024 10:29 PM

Hi All,
We have one requirement to send the notification to "Assigned to" if the incident is not updated for more than 6 hrs since the time it is assigned to him.
Can you help me to resolve this?

I have tried scheduled job and also Flow designer but not able to get this.

 

Regards,

Vivek

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Ankur Bawiskar

‎01-02-2025 10:14 PM

@vivek110 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-31-2024 02:00 AM

Hi @vivek110 

 

Flow Designer is best in this case because it is low-code. You can use the lookup records and then use action send notifications. 

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