Notification to requestor if task state is on the pending and rejected.
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08-07-2023 07:28 PM
Hi Experts
I want to trigger the notification to requester through workflow, when task is pending and rejected.
Thank you.
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08-07-2023 07:55 PM
Hello @dhineshkumar
Greetings!
You can create event to trigger the notification or you can directly create notification activity in workflow.
refer the below videos :
Please mark the answer as correct solution and helpful if helped.
Kind Regards,
Ravi Chanda

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08-07-2023 08:39 PM
Hi,
You can directly create notification activity in workflow and in the notification use script.
Thanks,
Rahul Kumar
Thanks,
Rahul Kumar
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08-07-2023 09:50 PM
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08-07-2023 09:57 PM
Hello @dhineshkumar ,
To trigger a notification through workflow you need to follow the below steps:
1. Open your workflow and check it out.
2. add a notification to your workflow from the side bar.
3. Then notification activity will consist of 3 parts :
a. when to send : as this will be taken cared by workflow.
b. Whom to send : In the fields select the requestor.
c.what to send please use this space for mentioning the subject and body of email you need to send.
Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.