notification toggle not working properly

[shailybansal11]

notification toggle is not working inconsistently  for custom device even after making the notification subscriable 

when user toggle and refresh the notifications are not saving? Please suggest

[Dr Atul G- LNG]

Hi @shailybansal11 

Please provide some screenshot where you facing this issue. 

[shailybansal11]

I make the notification subscriable for em_alert table when I toggling enabling them for SMS custom device and refresh the page then the enable thing is not saving: Please see attached screenshot for reference:

After enabling:

After refreshing page:

Note: There is no duplicate records in cmn_notif_message table:

sometimes its working sometimes not that's the issue. Please help as it is escalated one.

[Anand Kumar P]

Hi @shailybansal11 ,

Please refer to below KBA.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1346290

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[shailybansal11]

Hi,

I already checked this KB. user has snc_internal role and snc_external role is excluded. Please suggest something else.