notification triggered multiple time, is this happening due to the event I have called or ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-23-2025 03:18 AM
I have configured the approval notification and that is being triggered from an event and that event associated with the workflow. The issue is the notifications triggered are triggering three times for the same scenario. how to solve this issue?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-23-2025 06:23 AM
Hi,
Can you please help me on this
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-23-2025 06:35 AM
I already informed there is OOTB approval.inserted even which sends email when approval record is inserted
in your workflow don't keep any activity to trigger that event or email and system will take care of it
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader