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notification triggered multiple time, is this happening due to the event I have called or ?

preethika2
Tera Contributor

I have configured the approval notification and that is being triggered from an event and that event associated with the workflow. The issue is the notifications triggered are triggering three times for the same scenario. how to solve this issue?

6 REPLIES 6

preethika2
Tera Contributor

Hi,

 

Can you please help me on this

 

@preethika2 

I already informed there is OOTB approval.inserted even which sends email when approval record is inserted

in your workflow don't keep any activity to trigger that event or email and system will take care of it

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader