Now assist - List

[CV1]

Hello all,

Looking for info / Links / tables where I can find details for Now Assist like 
1) All skills  (ITSM, CMDB,Creator......)
2) All activated skills. ( easy way to find the skill if we need to modify configuration or turn off the skill)
3) Skill logs
4) Should all the skills be activated in Global /Global or need to be done in specific application?
5) Differences between Now assist Admin(OOB skills activating ,configuring)  vs Now assist Skill Kit (Create your own skills) . (Documentation on how to create custom skill from a  user defined and extended table)
6) Check list and best practice working with  Now Assist and skills

TIA

[abirakundu23]

Hi @CV1 ,
Looking for info / Links / tables where I can find details for Now Assist like 
1) All skills  (ITSM, CMDB,Creator......)

-> Each ServiceNow product/module provides its own set of Out-of-the-Box (OOB) Now Assist skills. After activating the appropriate Now Assist product (for example, Now Assist for ITSM, Now Assist for HRSD, Now Assist for CSM, or Now Assist for CMDB), the corresponding product-specific skills become available for configuration and use. There is no single table in ServiceNow that stores all Now Assist skills across every product. Instead, the available skills depend on the installed and licensed Now Assist products and can be viewed and managed through the Now Assist Admin application.

2) All activated skills. ( easy way to find the skill if we need to modify configuration or turn off the skill)

-> 

Go to the Now Assist Admin console to enable, disable, or modify an existing skill. After making any configuration changes, publish the skill for the updates to take effect.

If you want to create a new custom skill, use Now Assist Skill Kit, where you can design, test, and publish custom generative AI skills. Once published, the custom skill can be managed and activated through the Now Assist Admin console.

3) Skill logs -  Please below KB article for Skill log.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2751618


4) Should all the skills be activated in Global /Global or need to be done in specific application?

-> According to reuirement, you need to activate the skills for specific application/products.

5) Differences between Now assist Admin(OOB skills activating ,configuring)  vs Now assist Skill Kit (Create your own skills) . (Documentation on how to create custom skill from a  user defined and extended table)

-> 

Now Assist Admin	Now Assist skill kit
Configure OOB skill	Create custom skill
Activate skill	Publish skill
Enable/disable skills

6) Check list and best practice working with  Now Assist and skills
->
i. Always use OOB skill instead of custom skill. 
ii. Use proper restriction either role or ACL wise.
iii. Custom skill only use when requirement not satisfy OOB.
iv. Test skill throughly for every ServiceNow version upgrade.
v. Validate output before exposing to the customer.

Please mark helpful & correct answer if it's worthy for you.