Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

Now Mobile on ServiceNow.

MillicentA
Tera Contributor

yesterday

Resolvers  able to see tickets assigned on the groups  but cannot update on Now mobile.

0 Helpfuls
  • 76 Views
1 REPLY 1

Tanushree Maiti
Tera Sage

27m ago

Hi @MillicentA 

 

Check ACLs on the record table like incident  to ensure WRITE  access is allowed for the those role which your assigned group is having.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls