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MillicentA
Tera Contributor

yesterday

Resolvers  able to see tickets assigned on the groups  but cannot update on Now mobile.

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1 REPLY 1

Tanushree Maiti
Tera Sage

14m ago

Hi @MillicentA 

 

Check ACLs on the record table like incident  to ensure WRITE  access is allowed for the those role which your assigned group is having.

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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