Now Mobile on ServiceNow.

MillicentA
Tera Contributor

‎03-16-2026 10:22 PM

Resolvers  able to see tickets assigned on the groups  but cannot update on Now mobile.

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Tanushree Maiti
Tera Patron

‎03-16-2026 11:48 PM

Hi @MillicentA 

 

Check ACLs on the record table like incident  to ensure WRITE  access is allowed for the those role which your assigned group is having.

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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