OCI/ServiceNow integration issue

subbu76
Tera Contributor

‎01-30-2023 08:23 PM

I am trying to integrate oracle OCI cloud with service now (PDI). I did the below:

 

1. installed and configured the MID server

2. Installed the plugins

3. Setup the OracleAPI credentials

subbu76_2-1675138883100.png

 

4. Setup the service account

subbu76_3-1675138930569.png

 

 

while trying to setup the Discovery schedule -> Cloud discovery -> Validate, I get the below error

 

subbu76_0-1675138434210.png

 

I was able to connect out of the box through Oracle CLI with the same credentials as setup in ServiceNow.  The same does not work through the cloud discovery. 

 

I tried to sync with MID multiple times but of no luck. 

 

Log snippet from MID server is provided below:

 

subbu76_1-1675138734689.png

 

Please advise, how do I fix this issue.

 

Thanks,

0 Helpfuls
  • 1,211 Views
5 REPLIES 5

subbu76
Tera Contributor
In response to subbu76

‎01-31-2023 08:04 PM

My MID server keystore was corrupted. Regenerated the keystore and things started working after that. These findings were based on the ServiceNow troubleshooting guide https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597570. Hopefully this may be helpful to someone facing similar issue.

 

thanks.

0 Helpfuls