On-Call Calendar was not displayed after yokohama upgrade for rota_admins
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‎06-03-2025 04:01 AM
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‎06-03-2025 05:26 AM
Your screenshot shows a favorite. Could it be that it's still there in the normal navigation and they just changed the link to it? Or have the roles been updated to see it? You aren't giving us any information but saying that something wasn't displayed and a screenshot of it being there. So you will have to elaborate to enable us to do anything else but guessing.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎06-03-2025 08:00 AM
Hi Kilo Patron,
yes, it was same in the normal navigation as well.
No roles are updated, our instance was upgraded a day ago, I observed today that on-call calendar was only accessible for admins, not for the rota_admins and other users.
Thanks,
Saranya.
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‎06-03-2025 08:05 AM
Hi @saranyap22f
Try to repair the on-call plugin once.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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‎06-04-2025 12:17 AM
Hi Atul,
Good morning!
Thanks for your response.
I think it was not a plugin issue because it was working as expected for Admin users, but for other users it was not. Cross verified all the On-call related ACL's, All are having the rota_admin persona required for on-call full module access, but users with that role also it was not displaying the calendars.
Regards,
Saranya.
