On-call escalation policy

[Thereza Van der]

Hi all 🙂

I am still struggling with my on-call scheduling. Please look at my screenshot. When I create a schedule, that is there by default. I would like to know where to set the 15 minutes to 10 minutes (in the template or wherever the system gets that from) because I would like all our schedules to be 10 minutes instead of 15. And then, I would also like to notify the manager but only 10 minutes after the second person did not react to the notification. I can see that you can choose 'notify manager' but it seems like the manager is then notified at the same time as the on-call person. I would also appreciate if you can guide me as to how to create a template if it is at all possible?

In the second screenshot I created manually for one group, but I would like to have a template that I can apply to all groups that does exactly what is displayed in the screenshot (primary, secondary, level 1 manager, level 2 manager).

Regards

Thereza