I have a requirement to use the on-call schedule to assign incident to members of the group that our in the on-call schedule. What is the best way to go about this?
Ok so I found a workflow that was built into the system already. However the code always get the primary user. My requirements are to do a round robin and assign it to the team member that are on call not just the primary users. How can I modify the code which is to pick from any of the users in the rota?
On-Call Scheduling is really meant to assign to a specific person that is designated as on-call. If you are trying to do a round robin type of assignment On-Call Scheduling is not the best solution. For that you can custom code something or look at @ben_hollifield's Queue Manager solution on Share.
OK maybe I don't understand what you are trying to do. You can setup multiple rosters on a group, but you still designate a Primary, Secondary, Tertiary, etc. In other words someone is always "primary"/ the default person.
