We are using ServiceNow On-call schedule for receiving calls and most of it functions as expected. However when we have someone schedule an absence it does bypass them during the rotation through on-call members, but when it gets to the end we have a catch-all to notify everyone at once again. During this portion it seems to ignore if someone has an absence scheduled. Is there a way to bypass this without discontinuing use of the catch-all at the end that I'm missing? We want to keep the catch-all but just have it bypass those who have scheduled at absence like the rotation through members does and I'm not seeing how/if we can set that.
