Hello everyone!
I'm trying to modify the on-call schedule modal in ServiceNow to display the business phone instead of the mobile phone when both numbers are populated in a user's profile. Currently, if both the mobile and business phone fields are filled, the system prioritizes and shows the mobile phone. However, if only the business phone is filled, it displays that instead. Does anyone know where this prioritization logic is set, or how I can modify the modal to show the business phone alongside or instead of the mobile phone? I've seen a few others looking for a similar solution but haven't found a clear answer yet. Any guidance would be appreciated!   
Thanks!
 
