On-change Client script issue in ServiceNow

[abirakundu23]

Hi All,

I wrote one client script on change based on the if condition status could not be change & its will through info/error message & status will back to "in progress" state instead of changing any status. 

But for when we select "Resolved" , inside the if loop is not executed & alert message not executed.

Regarding this request instead of adding this condition : if (tickettype == "871c5d5e87b3e9140811646e8bbb3530" && approv == "not requested" && g_form.getValue("state") != "In progress") to if (tickettype == "871c5d5e87b3e9140811646e8bbb3530" && approv == "not requested" && g_form.getValue("state") == "Resolved") not working properly after if loop, within if loop alert not display. could you please help me on that.

   //Type appropriate comment here, and begin script below

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

   //Type appropriate comment here, and begin script below

var ticket = g_form.getValue('type');

alert(ticket);

var approv = g_form.getValue('approval');

alert(approv);

if (tickettype == "871c5d5e87b3e9140811646e8bbb3530" && approv == "not requested" && g_form.getValue("state") == "Resolved")

{

alert("Hello world");

g_form.addErrorMessage("status could not change");

g_form.setValue("state","In progress");

alert("Hello world123");

}

}

[Harish Bainsla]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue == '') {
return;
}

var tickettype = g_form.getValue('type');
var approv = g_form.getValue('approval');

if (tickettype == "871c5d5e87b3e9140811646e8bbb3530" && approv == "not requested" && g_form.getValue("state") == "Resolved") {
alert("Hello world");
g_form.addErrorMessage("Status could not be changed");
g_form.setValue("state", "In progress");
alert("Status set to 'In progress'");
}
}

[abirakundu23]

Hi @Harish Bainsla ,

I used similar code but from if condition it is not working. Not get any alert() from inside if loop.

[Harish Bainsla]

please put backend resolved field value

[Vicky Kumar Sh1]

You are storing value in var ticket and in if condition using tickettype? Try changing it to ticket in if condtion?