On-change Client script issue in ServiceNow

[abirakundu23]

Hi All,

I wrote one client script on change based on the if condition status could not be change & its will through info/error message & status will back to "in progress" state instead of changing any status. 

But for when we select "Resolved" , inside the if loop is not executed & alert message not executed.

Regarding this request instead of adding this condition : if (tickettype == "871c5d5e87b3e9140811646e8bbb3530" && approv == "not requested" && g_form.getValue("state") != "In progress") to if (tickettype == "871c5d5e87b3e9140811646e8bbb3530" && approv == "not requested" && g_form.getValue("state") == "Resolved") not working properly after if loop, within if loop alert not display. could you please help me on that.

   //Type appropriate comment here, and begin script below

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

   //Type appropriate comment here, and begin script below

var ticket = g_form.getValue('type');

alert(ticket);

var approv = g_form.getValue('approval');

alert(approv);

if (tickettype == "871c5d5e87b3e9140811646e8bbb3530" && approv == "not requested" && g_form.getValue("state") == "Resolved")

{

alert("Hello world");

g_form.addErrorMessage("status could not change");

g_form.setValue("state","In progress");

alert("Hello world123");

}

}

[abirakundu23]

Hi @Vicky Kumar Sh1 , I have changed but it is not working from if condition. No alert() message is not executing.

[Vicky Kumar Sh1]

Try alerting all the value first. And one more issue I can see is that you are checking getValue('state')=='Resolved')
Check with backend value of resolved. It is 6. getValue('state')=='6' or getValue('state')==6

[Peter Bodelier]

Add a line containing debugger; in front of line var tickettype = g_form.getValue('type');

Use developer tools in your browser to check if all values contain what you expect.