On click button in Email,there should be Pop-up asking for Escalation Reason Input in ServiceNow?

[Tejasr1]

Hi Team,

How can I create a pop-up in Email Notification Content, that prompts users to enter a reason for escalating an incident when they click on the 'Click here to escalate' button? Additionally, how do I save the entered input as work notes in the current incident record upon submission?

What are various ways to achieve this functionality?

For this scenario, I tried to Create client calleable Script include and call it in Email script.But it doesn't show any error?

[Tejasr1]

Hi @piyushsain,
Can you suggest any other way to achieve this functionality?

[piyushsain · Accepted solution]

the only option is to reply to the email with notes and send the notes to the work notes via inbound action