On-Premise ServiceNOW & MFA with Hardware Security Key

[OzoneTrip]

Hi,

We are setting up an on-premise ServiceNOW instance and we have a requirement to set up MFA with a roaming authenticator utilizing the FIDO2 process (in our case, a hardware security key).

Our instance will not have a direct access to public internet, so I am wondering whether it requires one? Does the instance authenticate the connection with an external WebAuthn Relying Party/FIDO2 Server or do we have to set up one for ourselves?

If we do, where do we modify the endpoint parameters? I see some references to SNC.GlideAuthenticationFactor in the script but I can't find any documentation related to it.

Any help with this matter would be appreciated!

Thank you!

BR,
Aleksi

[Randheer Singh]

Hi @OzoneTrip, were you able to register the hardware security keys in the on-prem instance? Please let me know if you are still looking to enable this.

Thanks,

Randheer