On template is only allow itil assignment group

LilianNgo
Tera Contributor

‎03-06-2025 01:22 PM

Hello there,

 

On the incident template, I want the assignment group to show only the ITIL assignment group to be displayed.  Should I create onLoad script to handle it?

 

Thank you,

Lilian

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-06-2025 02:00 PM

Hi @LilianNgo 

I agree with @AshishKM. Templates are used to set specific values in a record. For example, when using an incident template, you can see fields like the assignment group. What you're looking for doesn't seem like a suitable use case. Please reconsider the requirement again.

 

 

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