Application Naming Convention

Any naming or category system will turn out to be insufficient at some point in time. Yet, no naming convention is even worse – so teams are well-advised to agree on a naming convention early on – and once its deficiency is obvious, adapt and refacto...

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navigation is not working When I search the any user using AI search

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After upgrading to Australia release, the system redirects to invalid link after login

Hi All, We have recently upgraded to Australia version. When an user tries to login and logout and relogin - after submitting valid credentials it redirects to /report_viewer.do instead of /nav/ui/home. Any idea, what can be the issue? Thanks in adva...

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Portal - Additional comments mandtory for REOPEN Incident

Hi Team ,  When incident is reopened from Portal - Additional comments should get mandtory asking that "provide reason for reopeneing this incident ' .   @Ankur Bawiskar  @Ehab Pilloor  Need your help here  Ehab Pilloor

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Email Domain Case Sensitivity in ServiceNow Domain Filters (@example.com vs @Example.com)

Hi Experts,I have a question regarding how ServiceNow handles email domain matching, specifically in domain filters.Are email domains treated as case-sensitive or case-insensitive in ServiceNow? For example: @Example.com @Example.com Will ServiceNow ...

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Vertical lane in triaging dashboard

Hi Team, Is there any way to remove HR service from vertical lane in triaging dashboard? And add new options? 

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How to access Assessment Responses

Hi I’m working on a requirement to access the submitted assessment responses on a custom portal page. Currently, I’m reading responses from the "asmt_assessment_instance_question" table, and I can see that different question types store answers in di...

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Unable to access PDI

HI , i have logged in last log in 5days ago , when i try to wakeing up the instance ,it was loading and again goes to hibernating state , could you please help what action need to be taken ? 

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How to invoke one AI Agent from another AI Agent in Virtual Agent Assistant?

Hi Team,I have created an AI Agent and deployed it in Virtual Agent (VA) as an assistant for end users. My requirement is to invoke different specialized agents from this main agent based on user requests—for example, an agent that creates problem ti...

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Will large datasets impact the instance performance ?

In my current instance, there are many custom tables of mine which have a lot of records, more than 300k records, I wonder if this number keeps expanding will there be any problem to the instance performance or just the table query it's self ?

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How to check strings in a text file attached during a catalog order.

When ordering a catalog item, I need to attach a text file. Is there a way to prevent the attachment if the file contains specific strings (such as 'delete' or 'change')? I would like to apply this rule to a specific catalog item only.

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