On UI Policy Filter Condition showing none even if the choice's is available in dictionary entry

MUDIGOLAM BHANU
Tera Contributor

On Catalog item!,...

We have a dictionary entry field type is 'choice'. Few of the UI policy filter condition showing 'none'(but, those choice's will be available in dictionary entry on same instance, even if i trying to select the same choice on ui policy filter those choice are not visible) this will be happen only one of my instance rest of them other instance is it's showing values in filter conditions on UI policy. Even if none in that policy functionality is working as expected. we have recaptured the things many times using update sets & export xml's as well but the issue not resolved. 

 

Can anyone help me out what was the issue here?

 

Thanks in advance!,...

8 REPLIES 8

Rohit  Singh
Mega Sage

Hi @MUDIGOLAM BHANU ,

 

Please share screen shot of variable which is oy type "Chocie' and the UI Policy which is not showing the values.

 

Regards,

Rohit

Ankur Bawiskar
Tera Patron
Tera Patron

@MUDIGOLAM BHANU 

very difficult to understand without screenshots.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

MUDIGOLAM BHANU
Tera Contributor

MUDIGOLAMBHANU_0-1741768947255.png

@Rohit Singh @Ankur Bawiskar  Please check above

I have given sample attachment using choice filter on UI policy.

 

@MUDIGOLAM BHANU 

So you are not able to see any choices in there other than None?

Did you check XML of your UI policy record what's the condition getting applied?

Even with None your logic is working fine?

If yes then did you check if any script is written in Script section of UI policy?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader