On UI Policy Filter Condition showing none even if the choice's is available in dictionary entry
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‎03-11-2025 11:51 PM
On Catalog item!,...
We have a dictionary entry field type is 'choice'. Few of the UI policy filter condition showing 'none'(but, those choice's will be available in dictionary entry on same instance, even if i trying to select the same choice on ui policy filter those choice are not visible) this will be happen only one of my instance rest of them other instance is it's showing values in filter conditions on UI policy. Even if none in that policy functionality is working as expected. we have recaptured the things many times using update sets & export xml's as well but the issue not resolved.
Can anyone help me out what was the issue here?
Thanks in advance!,...
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‎03-12-2025 08:34 AM
I have Check the show xml on UI policy , it should not be available in that choice. UI policy action will be visible when that condition is 'none'. Not working as expected.
Thanks,
BhanuPrakash.
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‎03-12-2025 09:02 AM
You didn't provided answers to my question
So you are not able to see any choices in there other than None?
Did you check XML of your UI policy record what's the condition getting applied?
Even with None your logic is working fine?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-12-2025 11:12 PM
Hello Ankur,
PFB responses
So you are not able to see any choices in there other than None? no, I can able to see other choices but, required choice is missing on ui policy.
Did you check XML of your UI policy record what's the condition getting applied? yes, that choice value is not there.
Even with None your logic is working fine? No, not working as per my requirement.
Thanks,
BhanuPrakash.
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‎03-12-2025 11:47 PM
Open sys_choice table (sys_choice.list) and verify that the correct element and table are used.