Developer

Document Intelligence vs handwriting

I am aware that handwriting OCR is not officially supported, but maybe you have some success stories to share? What is the accuracy in practice? I need to investigate if it's accurate enough to propose this solution.

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How to customize header colors and input outline in Now Assist in Virtual Agent (Enhanced Chat)?

Hi everyone,I'm currently working on configuring Now Assist in Virtual Agent using the Enhanced Chat interface, and I'm trying to customize its look and feel to match our company's branding. However, I’ve hit a bit of a wall trying to change a couple...

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Step‑by‑Step Guidance Needed: Configuring Cross‑Instance Application Trust

Hello ServiceNow Community,I’m looking for step‑by‑step guidance and best practices to correctly configure Cross‑Instance Application Trust (CIAT) across multiple ServiceNow environments.Current Environment Setup10 Development instances1 QA instance1...

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Missing customer updates in update set

i have been working on creating a service Catalog. AFter pushing the update set to our Test environment, i noticed that some catalog UI policy actions were missing, in addition to the order number of some variables being missing , which makes the va...

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Variable Summarizer not visible on CSM portal for external users

Hi Community So as per the subject, there is a widget in the CSM portal next to approving a case (sn_customerservice_case) record. It generally shows an 'options' dropdown, and people can see the case variables so that users have a better understandi...

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Resolved! Get sys_id of workflow catalog task

I need to edit a field on a newly created catalog task, as soon as it's created. Normally, I would just do task.field = , but the field I need to update doesn't actually sit on the sc_task table, it sits on the sc_request table and I know you can't ...

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Automatic reclamation

Hello everyone, I received an email today informing me that:"Your Personal Developer Instance (PDI) is scheduled for automatic reclamation on September 24, 2026."However, my last activity on the instance was only about a day ago.I use my PDI every da...

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How to add dynamic filter in ai search indexed sources

How to add dynamic filter like contact.account is dynamic of me in ai search indexed sources if we add it throws an error, how to resolve this?

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Email Client Template fails with custom From address (450 4.1.8 Sender address rejected)

Hello everyone,Hope you can help with an issue I am currently facing.We were asked to use a different “From” address for specific types of emails, specifically for some Email Client Templates.The instance in question normally uses the default Service...

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Locked out of PDI after enabling Account Recovery and Multi-Provider SSO

Hello,I am using a Personal Developer Instance:dev424530Today I configured Microsoft Entra ID SAML SSO and enabled:Account Recovery (ACR)Multiple Provider SSOMulti-Provider SSO debug loggingAfter this, I lost access to the local admin account.I alrea...

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Stocktiker requirements

Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functional and technical requirements

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Scheduled Flow configured for 22:00 but executing at 15:30 in PROD only

Hi Team,I'm seeing an unexpected behavior with a Scheduled Flow.The flow is configured to run Weekly on Monday at 22:00, and both the instance timezone and user timezone are set to UTC.In PROD, the actual sys_flow_context record shows the flow starte...

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Some External users are unable to view MFA registration options during the sign-in process.

Hello Everyone,We have identified an issue where some external users are unable to access the Multi-Factor Authentication (MFA) registration options during the sign-in process. The affected users are able to enter their credentials successfully; howe...

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Issues with multiple data sources in data visualization

Hi,We're following this guide from Servicenow: https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/task/create-dv-pivot-ac.html and particularly the part about creating a pivot table with multiple data sources. However, i...

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Resolved! Help with My Requests in Employee Center

We previously had Employee Center set up only for HR - I am trying to revert it back to OOB so we can use it for everyone. On the main Employee Center page there is a Widget called My Active Items - Ours is somehow set for My Requests to go to a cust...

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