One Browser with Multiple Tabs with the Same Instance

richelle_pivec
Mega Guru

‎10-03-2017 08:39 AM

I am wondering about the best practice around browser tabs and instances. I personally keep a 1:1:1 relationship for each of my browsers, tabs, and instances. I use IE and Firefox, so I have Dev, Test and Prod available in both browsers on one tab each. This seems to be the best practice for me as I don't get the weird results some of my co-workers get when they move between tabs on the same browser in the same instance.

My question is, can I tell them this is the best practice? And what can I give them to support my position? Is it because ServiceNow opens one session per instance per browser so multiple tabs confuse the session?

Some of the things they see are missing header bars, opening new (empty) task forms, scripting errors when they try to run reports, and returning to the results of another tab. This is frustrating for them and they never like it when I ask the "dumb" question of whether or not they have multiple browser tabs open. Since I don't experience these issues, I like to think it is related to the multiple tabs, but I'm wondering if any of you can confirm that before I start stating it as the truth.

thanks,

Richelle

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Jaspal Singh
Mega Patron
Mega Patron

‎10-03-2017 08:46 AM

Hi Richelle,



Yes, these may be best for us for not for others. We cannot term them as global best practice. All, I do is work on Chrome & then open another incognito window on chrome. Since, it does not have session details it works well with all changes which sometimes does not in window where changes were made.



Alternatively, they can flush cache of browser & if required of instance as well in order to view changes/modifications.


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