One user is missing available columns in Personalize List Columns

[Ricky S Larsson]

One user in our IT-support team have less available columns in his Personalize List Column window on the Task SLA table than the rest of his colleagues, and I cannot find the reason why. 

Most users can dot-walk down to Task fields but he can only show Task.

He even have more roles than the rest, and I have tried to include him in the exact same groups as the rest, but with no results. Where should I go for troubleshooting this?

[Ankur Bawiskar]

Hi Richard,

Right click on the list; configure list layout; Using that you can dot walk and add fields to the form

Click Task field -> expand that and then select field in task table

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ricky S Larsson]

I noticed while going into List Layout that there is another view with dot-walked Task fields that are not in the Default View. Could it be that he is on the Default View and the others are seeing the other view?

While Impersonating the users I cannot see the name of their List view. Where can I find out what view the users have?

[Ankur Bawiskar]

Hi Richard,

Check any view rule is present on that table?

Also to check which view is currently associated check user preferences table

sys_user_preference table

search your user in User column; in the name column search for your table name; there you can see

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ricky S Larsson · Accepted solution]

The problem was that the Task columns were once available in the List Layout but had been removed, though the user personalized list settings saved them for all current users to use.

I just had to add them back again in the List Layout and the new user could access them.

[Praful Shinde]

Hello Richard,

One of my IT team user facing same issue. He is not able to see all columns in sc_task table.

user does not have admin rights and cannot restore the columns via List Layout.

Could you please let me know how you have added the missing columns for user?

Thank You in advance.

Regards,

Praful