OOB business rule Actual Start/End Date Validation firing with empty work end date

[vktripper]

We just upgraded our test instance to NY. I'm seeing an issue with the OOB business rule 'Actual Start/End Date Validation'.

I create a new change record and save it and see that this BR fires upon save with this message 'Actual Work End must be after Actual Work Start'. The log within the business rule shows that the actual end date gets a value of ''12-16-2019 02:23:25 PM" (not sure how this date is calculated and set on this field). 

  I have verified that the actual end date field is actually empty on the change record.

Any idea why this business rule might be firing?

[vktripper]

Tried debugging using the field watcher - don't see the field value being set anywhere. I only see an ACL related activity on that field. the other thing to note is that the field value is still 12.16.2019 2:23:25 PM - same as yesterday's. 

[Noah Drew]

Thanks for the quick updates @vktripper !

This is quite odd. I say you create a new Case for ServiceNow Support. My team and I can look further into this and perform any necessary testing.

Thanks!

[vktripper]

just did thanks! not sure if you need the case details

[vktripper]

Found the issue. Apparently this was due to a rogue change record on a particular CI where the actual work end date had a value prior to actual work start date. Once I emptied that value in the actual work start date, the issue went away.