OOB flow not triggering

Go to solution
IB98
Giga Sage

‎03-11-2022 06:52 AM

Hi all,

I hope someone here can guide me in the right direction. I have copied the Normal Assess flow for change and deactivated it to try and create a solution for my requirement (requirement: to render the get all approvals approved/rejected before it goes to CAB. Currently, it goes to CAB as soon as the manager approves) . When the solution did not work I ended up activating the OOB flow and deactivating the copy. Now, my approvals for change are not triggering. When I test my record in the flow, it works and triggers the approvals. For some reason the flow trigger does not work. I did not modify anything in the OOB flow besides just deactivate/activate. 

PS. the cache.do was done as well with no luck.

Thanks for all the help/advice!

IB

 

0 Helpfuls
  • 1,267 Views
1 ACCEPTED SOLUTION

Go to solution
DanielCordick
Mega Patron
Mega Patron

‎03-11-2022 08:32 PM

I had this happen with a flow before, where your test works but doing a real scenario doesn’t trigger no matter what. What fixed this for me was resetting the trigger condition. (Clear conditions and put the exact same trigger conditions back in)

Hopefully works for you.

 

Please mark helpful or correct 🙂

View solution in original post

0 Helpfuls
5 REPLIES 5

Go to solution
shloke04
Kilo Patron
In response to IB98

‎03-17-2022 04:16 AM

@Ilvana 

Please go through the below video and it should help you in achieving your requirement:

https://www.youtube.com/watch?v=75qmVoFAhoo

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/change-management/concept/change-approval-policy.html

If this does not help then do let me know!!

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
0 Helpfuls