OOB Inbound Action: Update Approval Request not working
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2024 09:19 AM
I have created an approval notification for KB article on sysapproval_approver table and I when I reply to the email[Subject and Body has approve keywords] that I received while testing approval is not approved. BTW, I'm also approver for that article and replied to the correct email(checked watermark as well).
Logs in received email showing as: Skipping script 'Update Approval Request', email is a reply, and the record it matches is not in the Inbound Email Action's table
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-09-2024 09:29 AM
Hi @Admin7267
Please refer KB article below
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820864
Please mark this response as correct or helpful if it assisted you with your question.