Open a filtered table on a new tab in Agent Workspace

[OGeza]

Hi Community,

in the "normal" backend view if I wanted to open a table with some filter conditions applied, I could easily do that with building up the URL with the filters.

I have found many ways to open a specific record in Agent Workspace, but is it possible to open for example the Task table in a filtered list, where the Assigned to is <sys_id> and the State is not closed?

Thank you!

[Anurag Tripathi]

Hi,

Look at the screenshot below. Using the highlighted bits any user can create a custom list with custom filters on Agent Workspace

-Anurag

[Musab Rasheed]

Hello @OGeza ,

Not sure if I understand correctly but if you want to apply your own filter in List of task in agent workspace then you can click on 'Filter' icon , click on 'Advance view' and apply filter and save it, so that will be saved for you, but you cannot open this in new tab, if you want to create separate list then you can make use of 'New List' in agent workspace. Mark my answer as correct if that helps.

[OGeza]

Okay, sorry, let me be more clear: I want to create a UI Action with a button that opens a new tab where the Task table can be seen with some filters being applied to it.

For example from an Interaction I want to click the button, and on a new tab I want to see all the Active records that belong to the Caller.

[Maik Skoddow]

Hi

have a look at my article which describes a solution for opening the caller's related list in a modal: https://community.servicenow.com/community?id=community_article&sys_id=e60572961b0164503222ea89bd4bc...

Kind regards
Maik