Open Outlook Client using Declarative Actions

Meet Mewada · ‎07-06-2025

Hi Team,

My use case is to open an outlook email upon clicking a button on a workspace form. I thought to use a declarative action implemented as a server script which includes below line:

action.setRedirectURL("mailto:recipient@example.com")

I also tried, gs.setRedirect("mailto:recipient@example.com") & gs.setRedirectURL("mailto:recipient@example.com")

However, this doesn't work. Any suggestions to achieve this use case?

Thanks in advance.

Regards,

Meet M

Ankur Bawiskar · ‎07-07-2025

@Meet Mewada

you need to use client side UI action and write code in workspace client script for this.

Something like this

function onClick(g_form) {

    var email = 'recipient@example.com';
    var subject = 'Subject of the email';
    var body = 'This is the email body.';

    // Construct the mailto link
    var mailtoLink = 'mailto:' + email + '?subject=' + encodeURIComponent(subject) + '&body=' + encodeURIComponent(body);

    // Open the email client
    open(mailtoLink);
}

Output: when I clicked it opened this

Then I selected Outlook app and it opened the email form

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Martin Virag · ‎07-07-2025

Why would you like to use a Declarative action for this? It works with a simple client side UI action (or client side declarative action)

Just use the following example script (I tried with window.location however it always returned undefined in the console which shouldn't have happened):

function executeAction() {
  var subject = "Test Subject";
  var body = "Hello from ServiceNow UI Action!";

  var mailto_link = "mailto:someone@example.com?subject="
                  + encodeURIComponent(subject)
                  + "&body="
                  + encodeURIComponent(body);

  top.location.href = mailto_link;
}

Meet Mewada · ‎07-07-2025

Thank you all! Much appreciated.