Open pop up in workspace using UI action.
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12-04-2022 02:11 AM - edited 12-04-2022 02:27 AM
Hi Everyone,
I have created UI action in agent workspace to open pop up.
1. When I click on the button then pop up should open with record list of table.
2. And when I click on any record , it's details should get populated in additional notes ( cases ).
First part of requirement I have achieved, but second part requirement I am not understanding How to get it.
UI action :
Can anyone guide me, how can I achieve this.
cc: @Ankur Bawiskar @kamlesh kjmar
Thanks is advance
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12-06-2022 01:10 AM
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12-06-2022 01:31 AM
didn't understand this part -> can you share screenshots for this
2. And when I click on any record , it's details should get populated in additional notes ( cases ).
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-06-2022 02:34 AM - edited 12-06-2022 02:36 AM
So , I will open pop up with UI action in Agent Workspace. This pop up will have records of custom table . It will be like this :
And for 2nd part of requirement , If I select any record from this list then details ( various info like experience Id, Experience Name etc) of that record should get populated in additional comments ( In my requirement I am trying Cases table ).
Thanks
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12-06-2022 03:19 AM
so when should the details of selected record be populated on the additional comments?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader