Options to remove attached files from incident is not available

[PriyanshuVerma1]

In incident form I am not getting option to remove already attached files. See below. I have admin access in instance. I am not sure is this due to any patch update

[Danish Bhairag2]

Hi @PriyanshuVerma1 ,

Can u check the delete ACL on attachment table whether admin over ride is ticked or not or is there some specific role provided for deletion.

Thanks,

Danish

[PriyanshuVerma1]

This is the delete acl on sys_attachment table

Below is the script used in acl

      answer = canDeleteAttachment();

function canDeleteAttachment() {
	
	// Remove prefix
	var tableName = current.getValue("table_name");
	if (gs.nil(tableName))
        return false;
	if (tableName.startsWith("invisible."))
		tableName = tableName.substring(10);
	else if (tableName.startsWith("ZZ_YY"))
		tableName = tableName.substring(5);
	
	if (tableName != 'universal_request')
		return false;
	
	var parentRecord = new GlideRecord(tableName);
	if (!parentRecord.isValid())
		return true;
	
	if (!parentRecord.get(current.table_sys_id))
		return true;
	
	return parentRecord.short_description.canWrite();
}

[Dr Atul G- LNG]

Hi @PriyanshuVerma1 

As expert said @Danish Bhairag2 , issue with the ACL , so please check the ACL for this, aslo if you delete the attachement from header, but record will be still exits in the activity formatter. 

[PriyanshuVerma1]

Yeah But the ability to remove attached files from incident should be there as it was there earlier. Currently users are not getting it. I checked the acl it looks fine to me