Order Guide for standard users receive 404 page error

Jacob23 · ‎12-05-2022

Hi,

I have an issue where when our standard users who do not have ITIL, or any roles, try to access any order guide on our Service Portal they recieve a 404 page error. However, when someone with ITIL/Admin they are able to access without any issues.

The items on the order are not locked down by user criteria and as soon as you add ITIL to a user they are able to access the order guide, so I am not sure what the block could be.

Any ideas?

Saurav11 · ‎12-05-2022

If you see the message page is not found please check the page as well of there is any role

If you see the page also does not have any role please check the below article:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965128

Please mark my answer as correct based on Impact.

View solution in original post

Jacob23 · ‎12-05-2022

Correct this is on the service portal. How would check the widget again?