Order Guide Rule

[MonicaW]

I have a simple order guide rule that if a Yes/No question is No, it should result in a catalog item coming up on the "Choose Options" screen.  I have deleted and recreated the rule but it will not launch the item.  The item doesn't have any restrictions on it and it is active.  Each of the rules have a unique order number.  

Anything I can try to troubleshoot this issue?  Should I remove all the rules except the one that's not working?

The order guide does include a sequence but even if I remove the sequence entirely, the rule still does not work.

[Tanushree Maiti · Accepted solution]

Hi @MonicaW ,

Rule is looking good. 

1. confirm same variable (yes/no) you are selecting from order guide form in order to launch catalog item

2. confirm other order guide is working fine , only your one is not working OR all order guide is not working.

[MonicaW]

My colleague was able to fix it - thank you for your help!

[MonicaW]

One of my colleagues had chosen to "hide on service portal" so that's why it wasn't coming up in the order guide!