I have a simple order guide rule that if a Yes/No question is No, it should result in a catalog item coming up on the "Choose Options" screen. I have deleted and recreated the rule but it will not launch the item. The item doesn't have any restrictions on it and it is active. Each of the rules have a unique order number.
Anything I can try to troubleshoot this issue? Should I remove all the rules except the one that's not working?
The order guide does include a sequence but even if I remove the sequence entirely, the rule still does not work.
