order guide sequence

cuchi
Mega Guru

hi All,

 

i hope u r all ok.

I am created an order guide for the first time and i am facing an issue.

 

The order guide has 3 catalogue items (a, b, c) that need to run in specific order.

Order

A runs immediatelly (this item has 2 approvals and a task created after second approval)

B and C should run once the catalogue task for A is created.

 

issue

i cannot configure this flow in snow.

 

What i did is as follows

- created line 1 for item A running immediately

- created line 2 for B and C. Both run immediately but they have a condition where state from task in A is "open"

unfortunately did not work and B and C are set to skipped.

 

any ideas on how to do this?

 

regards,

Max

1 REPLY 1

Tushar Walveka2
Tera Guru

Staring Sandiego - You can Enable sequential processing of service catalog items ordered via an order guide.

 

You need to install the plugin - Order Guide Sequential Fulfillment
Checkout below links
https://www.youtube.com/watch?v=85-pYyVLa-Q

Every ServiceNow developer has ran into this and had to figure out their own workaround, now we have order guide sequencing built in!