Hello
I am trying to configure the AI search so that when it is an order guide, it redirects to the correct page. Someone who can help me, I have seen other previous questions in the forum, but it is not the solution I am looking for...
Help me!
How is currently configured.
What I do expect
Hi all,
I think this is a ServiceNow issue related with the EVAM View Configs custom conditions / column mappings.
I was able to fix this with little customisation (after a lot of testing).
You can follow these steps to get to the key configurations.
1- Go to your Portal and access it Search Result Configuration:
2- Open the EVAM Vew Config Bundle where "Taxonomy - Catalog Order Guide Genius Results" should be located.
3- Open "Taxonomy - Catalog Order Guide Genius Results"
4- At this point we shoud be seeing this:
I do not know why, but the value of "record_class_name" column in this case will allways be "sc_cat_item", so this OOB configuration will never work. I suppose ServiceNow has mapped that column with Cat Item Table column instead of Class column. I could not reach that mapping configuration.
To fix this issue I have created a Dynamic Filter so I can place it in the Custom Conditions, filtering by the column Sys ID.
5- Create a new Script Include (client callable), this is my example:
Name: orderGuidesIDs
Script:
function orderGuidesIDs() {
var ids = [];
var grOrderGuides = new GlideRecord("sc_cat_item_guide");
grOrderGuides.query();
while(grOrderGuides.next()){
ids.push(grOrderGuides.getUniqueValue());
}
return ids;
}
I made it available for All aplication scopes, but it may not be necessary.
Inserted and adjusted the role permissions.
6- Create a new Dynamic Filter, calling the previous script:
7- Go back to "Taxonomy - Catalog Order Guide Genius Results" and change the Custom Condition:
In my case:
columns.var__m_sys_search_genius_result_field_095e15b9c32310109e777d127840dd59.__sys_idDYNAMIC98fd1db0873a42505c74eca83cbb35fd
- 98fd1db0873a42505c74eca83cbb35fd is the ID of my dynamic filter, copy yours and palce it afer "DYNAMIC"
- __sys_id is the internal name of the column sys_id.
8- Save and test it in your Portal.
If it does not work consistently, go to "Search Results Actions" Module and search for "Genius Navigation Catalog Order Guide", for the AI Search Source your portal is using.
Make sure it has less Order than "Request Item" action configuration:
