Order Now/Submit button is not visible in Native UI

[kumar22]

Hi Team,

While testing the "Try it" option from the catalog configuration page, we noticed that the "Order Now/Submit" button is not visible in the native UI for one specific catalog item. However, users can still see and submit the request through the Service Portal.

We confirmed that the "Order Now/Submit" button is available for all other catalog items in the native UI.

I have reviewed the catalog client scripts, UI policies, user criteria, business rules, and properties but couldn't identify any reason for this issue.

Could you please advise why this option is missing for just one catalog item?

Thanks in advance!

[Sandeep Rajput]

@kumar22 On your Catalog Item in portal settings could you please check the following settings.

Please verify the Hide Add to Cart and Request method options and see if these settings are not configured correctly.

Hope this helps.

[kumar22]

Hi @Sandeep Rajput , 

I verified that the catalog item has "Request method = Order" and "Hide Add to Cart = False."

However, I noticed that another catalog item with the same settings has the "Order Now" button visible.

Thanks!

[Sandeep Rajput]

@kumar22 Please check the following two checkboxes on your catalog item. You can add these two fields on your catalog item form if they aren't already added in the form layout.

[kumar22]

Hi @Sandeep Rajput, x

Two check boxes are unchecked on the catalog item config page.

Thanks!