Ordering Items for Multiple Users at Once

[Sofija]

Hi All!

I have this issue when users submit requests for multiple people at once by using 'add to cart' button, which does not work properly.

For example, I need to submit ServiceNow access request for 10 different people. In this case, I would select catalog item variables for 1st user, then press 'add to cart' which would add my desired item to my cart. I would then stay on the same form and change variable for access to 2nd user, 'add to cart', then 3rd user, 'add to cart', etc. Once I select last user I would 'order now' all 10 access requests at once. So far everything is working well. When I order 10 items, this actually gets logged as one request (REQ) and 10 different requested items (RITMs).

However (here is the issue), since REQ supports only single 'requested for', all RITMs 'requested for' gets coppied over with the last selected user's name. Therefore, all 10 items end up being submitted for one same person rather than 10 different users.

I know I can go and submit requests one by one, however, it is a bit of a pain when requests need to be submitted for 10, 20 or even 50+ users.

Did anyone experience the same kind of issue? What did you do to solve this? Did anyone create anything for allowing users to submit multiple requests for multiple users at once?

I would greatly appreciate any throughts, suggestions, ideas!

Kind Regards,

Kamile

[Brad Tilton]

Hi Kamile,

This is a pretty common issue for people using the catalog. I would say by far the most common workaround I've seen is to add a requested for field to the item level and then ignore the requested for field at the request level. You'll also need to make sure you have a requested for variable on your items and a business rule that copies that to your new field.

[Sofija]

Hi Brad,

We do actually have both requested for on RITM level and a business rules that copies the value except that it copies it from REQ level. I will try changing business rule tomorrow and test if this would work!

Thank you for your suggestion!

[Community Alums]

What would happen if you altered the requested_for field on each table to point to the user table instead?

[Vijay Talupula]

b-rad,

You mean, reference variable (through the variable editor on the RITM form, if so, it would be already maintained by each and every item ) or a custom reference field on the RITM table?