Ordering Items for Multiple Users at Once

[Sofija]

Hi All!

I have this issue when users submit requests for multiple people at once by using 'add to cart' button, which does not work properly.

For example, I need to submit ServiceNow access request for 10 different people. In this case, I would select catalog item variables for 1st user, then press 'add to cart' which would add my desired item to my cart. I would then stay on the same form and change variable for access to 2nd user, 'add to cart', then 3rd user, 'add to cart', etc. Once I select last user I would 'order now' all 10 access requests at once. So far everything is working well. When I order 10 items, this actually gets logged as one request (REQ) and 10 different requested items (RITMs).

However (here is the issue), since REQ supports only single 'requested for', all RITMs 'requested for' gets coppied over with the last selected user's name. Therefore, all 10 items end up being submitted for one same person rather than 10 different users.

I know I can go and submit requests one by one, however, it is a bit of a pain when requests need to be submitted for 10, 20 or even 50+ users.

Did anyone experience the same kind of issue? What did you do to solve this? Did anyone create anything for allowing users to submit multiple requests for multiple users at once?

I would greatly appreciate any throughts, suggestions, ideas!

Kind Regards,

Kamile

[Vijay Talupula]

Hi kamile,

I am also running with this situation at present...Could you please share the details, how did you overcome this issue? what were the steps you have taken on this?

[Kiran45]

I have a similar problem with multi-user request submission and we do have bulk requests enabled where details are duplicated in each generated RITM per REQ.

But I have a requirement to accept other details of requested for user Ex: phone number(Not always stored in user record in SN) and create RITMs per user with details entered on the form, and also send emails to external vendor with these details(1 per RITM). 

Looking for suggestions to solve this problem. 

Thanks,

Kiran